(4.8 / 5)1845+ Ratings

Ssense Reviews

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Overall Rating

4.8
8 Reviews
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About Ssense

Ssense.com is a luxury fashion retailer that offers a wide range of products from over 500 luxury labels, emerging designers, and streetwear brands for both men and women. The platform features a curated selection of clothing, shoes, bags, and accessories from high-end brands like Gucci, Off-White, and Acne Studios. In addition to fashion items, Ssense.com also provides a selection of beauty products and home goods, covering the full lifestyle spectrum. The company operates as a global technology platform at the intersection of culture, community, and commerce, with a focus on luxury womenswear, menswear, kidswear, and Everything Else™. For a personalized shopping experience, Ssense.com offers a program called PS, which is a personal shopping service providing members with a dedicated personal shopper and access to exclusive services and benefits based on their shopping habits.

Ssense Pros & Cons

Pros of SSENSE.com:

  • Wide Range of Products: Offers products from over 500 luxury labels, emerging designers, and streetwear brands for both men and women.
  • Affordable Pricing: Maintains competitive pricing due to bulk discounts and reduced overhead costs.
  • Generous Return Window: Allows returns within 30 days of delivery date.
  • Responsive Customer Support: Provides customer support through email, phone, and live chat.
  • Exclusive Access: Offers exclusive access to events, discounts, and offline collections through its Personal Shopping Program (PS).
  • Loyalty Program (SSENSE+): Allows members to unlock extra services based on their shopping habits.

Cons of SSENSE.com:

  • Limited Filters: Product catalog pages have restricted filtering options, making searches less efficient.
  • No Product Reviews: Product pages lack customer reviews, which can make purchasing decisions challenging.
  • Inconsistent Shipping: Shipping times can vary significantly, ranging from one or two days to up to two weeks.
  • Costly Returns: Customers outside the US, Canada, and Japan are responsible for their own return shipping, which can incur significant costs.
  • Refund Rejections: Some customers have experienced issues with refund rejections, particularly for returns from countries without free returns.

Ssense Coupon & Discount Codes

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Ssense Customer Reviews (8)

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Mathias Grunwald
Mathias Grunwald
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Feb 15, 2023
Veronica King
Veronica King
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Feb 15, 2023
Luke Freeman
Luke Freeman
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Feb 14, 2023
David Doherty
David Doherty
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Feb 13, 2023
Danielle Beauchesne
Danielle Beauchesne
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Feb 13, 2023
Cheryl Fairley
Cheryl Fairley
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Feb 12, 2023
Floyd Rodriguez
Floyd Rodriguez
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Feb 9, 2023
Dale Gallegos
Dale Gallegos
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Feb 9, 2023

Ssense Customer’s Q&A

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Ssense Features and Benefits

ssense.com is a luxury fashion retailer that offers several key features and benefits:

  • Wide Range of Products: ssense.com offers products from over 500 luxury labels, emerging designers, and streetwear brands for both men and women.
  • Personal Shopping Program (PS): This is an invite-only program that pairs members with a dedicated Personal Shopper, providing a more personalized shopping experience. Members can unlock new PS levels by accumulating points during their annual cycle.
  • Exclusive Access: PS offers exclusive access to events, discounts, and offline collections, as well as exclusive services and benefits reserved for members only.
  • Loyalty Program (SSENSE+): This program allows members to unlock a wide range of extra services based on their shopping habits.
  • Sales and Discounts: ssense.com offers everyday value pricing 30-60% off retail, up to 70% off thousands of latest items in the Sale section, special category promos, daily flash sales with lightning deals, and dollar-off coupons during peak sales seasons.

These features and benefits make ssense.com a unique and valuable platform for luxury fashion shopping.

Ssense Pricing

SSENSE.com Pricing Overview:

  1. Price Adjustments:

    • Policy: SSENSE offers a price adjustment policy within 14 calendar days of purchase if the item goes on sale for a lower price. The item must still be available on the website in the same style and size.
    • Exclusions: Final sale items and items purchased with coupons are excluded from the price adjustment policy.
  2. Monday Price Drops:

    • Trend: SSENSE often offers significant price drops on Mondays, making it a good time to monitor prices for potential discounts.
  3. Price Matching:

    • Policy: SSENSE will match a lower price from an authorized retailer if the item is in stock, not on sale, and meets specific criteria.
  4. Shipping Fees:

    • Thresholds: Free shipping thresholds vary by country and region, with some examples including $100 USD in the United States, $100 CAD in Canada, and €250 in Europe Group A.
  5. Price Discrepancies:

    • Concerns: Some customers have reported price discrepancies where items are listed at different prices over time, which can be misleading and frustrating for shoppers.

For detailed information on SSENSE's pricing policies and practices, refer to their official customer service pages or contact their customer care team.

Ssense FAQs

FAQ

Ssense Alternatives

Here are the top 10 alternatives to ssense.com:

  1. Net-A-Porter: A luxury brand retailer with a reselling program for pre-loved items.
  2. 24S: A member of the LVMH family, offering labels not usually available at other luxe online websites.
  3. Matches Fashion: A London-based retailer offering luxury items and clothing for both women and men.
  4. Neiman Marcus: A renowned luxury department store with a mix of established and cutting-edge fashion.
  5. FarFetch: Offers pieces from independent designers and new brands with a fresh and forward-looking feel.
  6. Mr. Porter: A top spot for men’s luxury fashion, offering a range of designer clothes, accessories, and grooming items.
  7. End Clothing: Known for its contemporary menswear and streetwear.
  8. Harrods: A luxury department store from London.
  9. Luisaviaroma: An Italian online retailer of luxury fashion.
  10. Mytheresa: A German-based luxury fashion retailer.

These websites offer a variety of luxury items, from clothing to accessories, and feature many high-end brands. They each have their own unique offerings and styles, providing a wide range of options for luxury shopping.

FAQ

How To Open A Ssense Account?

To open an account on ssense.com, follow these steps:

  1. Visit the website and navigate to the account creation page.
  2. Enter the required information, including your email address and a password.
  3. After entering the information, you will receive an email with a link to verify your email address.
  4. Click on the link in the email to confirm your email before the expiry of the link to finalize the account creation.

Creating an account will allow you to:

  • Keep track of current orders and view previous purchases.
  • Request a return directly from your account; no phone calls or e-mail requests necessary.
  • Modify your order even after you’ve placed it.
  • Place orders with greater ease; all of your billing and shipping information is kept on file.
  • Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, upcoming sales, and other updates.

If you have forgotten or misplaced your SSENSE account password, simply follow the password reset link. You will receive an email with a link to reset your password. If prompted to enter your old password, please disregard. This is an indication that you have successfully reset your password and are currently logged into your account.

Remember, at SSENSE, you have control over your personal information. As a customer, you may access your account at any time by logging into your account online. You may also download your personal information. We will provide it to you in a structured, commonly used, and machine-readable format. You can also request that your account be deleted by following the instructions in the "Contact Us" section. At this point, your account will be deleted as soon as any outstanding issue, such as your right to return merchandise according to our return policy, is resolved.

For any account-related inquiries & data protection, feel free to contact us by phone at +1 877 637 6002 or via email at dataprotection@ssense.com.

FAQ

What is the free shipping policy for Ssense?

Ssense offers free shipping on full price merchandise totaling more than US$500 for a limited time only, as specified in an email sent by them or communicated on the Ssense website and app at least 48 hours before the offer expires.
FAQ

How can I contact Ssense for help?

Ssense has a customer care team available to answer your questions. You can reach them at customercare@ssense.com.
FAQ

What is the time limit for requesting a return from Ssense?

Returns must be requested within 30 days of the delivery date.
FAQ

What are the conditions for returning an item to Ssense?

The returned Ssense item must be in its original condition, which means unused and unaltered, and must not have been washed. It must be returned with its tags and packaging in their original condition.
FAQ

How long does it take for Ssense to issue a refund?

After a quality check and approval of the returned merchandise, Ssense will issue a refund through your original payment method and send you a confirmation email. Refund processing may take up to 5 business days, and your financial institution may need additional time to process the transaction and update your bank statement.
FAQ

About Ssense.com Prices and Cost?

About "Ssense.com" Prices and Cost?. Note:"Present the information in the most logical way"( - DO NOT return closing statement in several responses to encourage further inquiries. - Bold the important keywords in the respon

FAQ

About Ssense.com Popular Products and Services?

Ssense.com is renowned for its wide selection of luxury labels, emerging designers, and streetwear brands for both men and women. Popular products include high-end fashion items like designer bags, elevated jackets, and trendy footwear. The site features over 500 luxury brands such as Gucci, Off-White, and Acne Studios, catering to a global clientele. Trending items often reflect current fashion movements and consumer preferences, with offerings like Maison Margiela's Replica Sneakers, Bottega Veneta's Puddle Boots, and Rick Owens' Geobasket Sneakers among the most requested. Services include global shipping, highlighting the platform's accessibility to fashion enthusiasts worldwide.

FAQ

Ssense.com Return Policy?

Ssense.com provides free return shipping to customers in Canada, the United States, and Japan. Items must be returned within 30 calendar days of delivery, in their original, unused, unaltered, and unwashed condition, with tags and packaging intact. Final Sale items, intimate apparel and swimwear with the hygienic sticker removed, and face masks are not eligible for return. Footwear must be tried on with clean socks and on a carpeted surface to avoid sole damage. The shoe box and dust bag must be returned in their original condition. Self-care products, except fragrances and oils, must be returned unused, unaltered, and sealed. Sexual wellness toys are final sale due to health and safety reasons. Technology items must include all original manuals, accessories, and packaging, and if sealed, returned in that condition. For defective or damaged items, contact the Customer Care team. Returns not complying with these conditions may be rejected and sent back without a refund. Keep the return postage receipt until the refund is processed. As for the shipping policy, once an order is shipped, an email with tracking information is sent. Ownership transfers to the customer upon delivery, and Ssense is no longer responsible for the goods. Duties and taxes are the customer's responsibility, and orders over $800 may require formal entry into the United States. Shipments valued at or below $800 may be imported duty-free under certain conditions.

FAQ

What is Ssense.com?

Ssense.com, pronounced as [es-uhns], is a global technology platform that operates at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. The platform has gained recognition as both an e-commerce engine and a producer of cultural content, attracting a significant monthly page view count. It caters predominantly to an audience aged between 18 to 40 years and is known for its high double-digit annual growth and profitability since its inception. Ssense.com is privately held and offers a wide range of products from over 500 luxury labels, including designers and streetwear brands for both men and women, such as Gucci, Off-White, Acne Studios, and more, shipping globally.

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